……. the fabulous Pure Collection cashmere company, that is. And the word is Thanks.

I have purchased many beautiful sweaters from them over the past few years because I love the colours and the quality of their garments.  I now have to add their service to that list because they are just amazingly good to their customers.

I bought a sweater in a fabulous heather type purple many years ago. It goes with stacks of things in my wardrobe and I always get complimented on it. I went to put it on yesterday and found a hole just under the armpit.  Luckily, I had other choices in my wardrobe and I was thankfully at home and not in some hotel where I would have been scuppered.

I’ll be the first to admit that I’m not great with a needle so I rang Pure Collection to see if they had a mending service. Not only do they have one but I was able to send the sweater back free of charge without a cost of repair!  That’s pretty good don’t you think?

www.purecollection.com